The City of Atlanta Department of Watershed Management Care and Conserve Plumbing Repair Program is a free plumbing repair service that helps you reduce your water bills by saving water and improving the health and comfort of your home.

Care and Conserve Plumbing Repair Program

Welcome to The City of Atlanta Department of Watershed Management’s Care and Conserve Plumbing Repair Program (CCPRP)!  This program provides plumbing repairs and replace high-flow fixtures to City of Atlanta low-income households at no cost to the customer. These plumbing repairs help customers have access to sufficient and accessible water, sewer fixes to maintain household health, and assist with leaks that may lead to high water bills.

CCPRP can repair or replace:

  • Leaky faucets
  • Toilets
  • Sinks
  • Bathtubs
  • Showers
  • Installing water conservation devices
  • Replacing or repairing main water lines
  • Drain lines and connections
  • Sewer lines/laterals and connections
  • Traps
  • Drains
  • Water Heaters
  • Soil stacks and vents
  • Other drain/sewer system components

Eligibility Guidelines

Find out if you're eligible for CCPRP.

Apply for CCPRP

Before completing an application, please review the eligibility guidelines linked above. If you believe that you are eligible, then please complete the application and submit all forms and documents listed and linked below. The application, forms and documents can be submitted online, by email, by fax or in-person at the Southface office. For the quickest response, we recommend submitting your application online.

* Required form or document

APPLICATION FORMS

* CCPRP Application

You can either submit the application online OR download the form, fill it out and scan, fax, email or mail it to Southface. For the quickest response, we recommend submitting your application online.

Submit the application online

Download the application

Affidavit Certifying Household Income Form

* Plumbing Assistance Declaration of Zero Income Form

Download Form

Even if you have an income you are required to complete this form. Income earners please put your name at the top of the form and sign the bottom.

Release of Customer Information Authorization Form

Audio/Photo/Video/Media Release Form

APPLICANTS DOCUMENTATION

Labor Wage Verification Forms

Wage verification currently not required, but is subject to change.

Available only from the Georgia Department of Labor. This form will list your employers and wages for the last 3-5 years.

Georgia Department of Labor Locations:

Atlanta Career Center
223 Courtland St. NE
Suite 200
Atlanta, GA 30303
OFF: (404) 232-4700
TTY: (404) 656-3101

Phoenix Boulevard Career Center
1630 Phoenix Boulevard
Suite 200
College Park, GA 30349
OFF: (678) 284-0200
TTY: (678) 284-5727

Completed Declaration of Zero Income Form

Every person including children must be listed on this document.

Current Social Security Award Letter

If you don’t have a copy of your award letter you can get a copy at the Social Security Office nearest you.

Social Security Administration
401 W Peachtree ST NW
Suite 2860 FLR 28
Atlanta, GA 30308
Phone: 1-800-772-1213

Social Security Administration
1415 Franklin Gateway SE
Marietta, GA 30067
Phone: 1-800-772-1213

Current Supplemental Security Income Award Letter

Available at the nearest Social Security Office:

Social Security Administration
401 W Peachtree ST NW
Suite 2860 FLR 28
Atlanta, GA 30308
Phone: 1-800-772-1213

Social Security Administration
1415 Franklin Gateway SE
Marietta, GA 30067
Phone: 1-800-772-1213

VA Benefits Statement

Contact the VA to obtain a copy.

VA Atlanta Regional Benefit Office
1700 Clairmont Rd.
Decatur, GA 30033
Phone: (800) 827-1000

Pension Stubs

Please provide your three most recent pay stubs.

Paycheck Stubs

Please provide your three (3) most recent pay stubs.

Unemployment Insurance Statement

You can get a copy of your unemployment from the Georgia Department of Labor.

Atlanta Career Center
223 Courtland St. NE
Suite 200
Atlanta, GA 30303
OFF: (404) 232-4700
TTY: (404) 656-3101

Phoenix Boulevard Career Center
1630 Phoenix Boulevard
Suite 200
College Park, GA 30349
OFF: (678) 284-0200
TTY: (678) 284-5727

School Census Verification Report

Required for each school age child 18 and younger.

Available from the elementary and high schools.

Copy of Water Bill

Submit the three most recent bill cycle (cycles not months)payments in a row for eligibility.

Bill must be in the homeowner’s name.

If the person named on the bill is the deceased spouse of the applicant, please provide death certificate and marriage certificate.

A copy of the water bill is available at:

City of Atlanta Department of Watershed Management
72 Marietta St. NE
Atlanta, GA 30303

 

Proof of Ownership

Provide either the will or deed. Available on the Fulton County Board of Assessors website.

*Property must be in the name of the applicant.

Frequently Asked Questions

Who is Southface?

Southface is a nonprofit agency whose mission is to promote sustainable homes, workplaces and communities through education, research, advocacy and technical assistance. Southface was chosen by the City of Atlanta Department of Watershed Management to administer the Care and Conserve Plumbing Repair Program (CCPRP) for those residing in and/or receiving water service from the City of Atlanta Council Department of Watershed Management.

Why are they offering plumbing repairs?

The goal of the Care and Conserve Plumbing Repair Program is to help low to moderate-income customers conserve water and reduce their water bills. This will be done by providing household plumbing repairs.

Learn more

How do I know if I am eligible?

Please see the full list of eligibility requirements.

Who is given priority for the program?

Emergencies, seniors, veterans and disabled headed households receive priority.

Are there any out-of-pocket costs for me to participate in the program?

No.

Is this a loan and will I have to pay any money back?

No.

How do I apply?

The City of Atlanta Department of Watershed Management’s Care and Conserve Plumbing Repair Program has launched as of 4/23/21. To apply please:

  1. Complete the Care and Conserve Plumbing Repair Program online application OR download the application and either email to ccprp@southface.org, fax it to 404-872-5009, or drop-off it off at the Southface office in the secure lockbox located outside the building labeled CCPRP.
  2. All other application documents and forms can be submitted by email, by fax or in-person at the Southface office. Regardless of your age, applications MUST INCLUDE a Department of Labor “Wage Verification Form for each adult living in the home” to be processed for eligibility.

You will be contacted after we review your application packet. 

Contact Us

Call Us
P. (404) 604-3614
F. (404) 872-5009

Email us
ccprp@southface.org

Hours of Operation

  • Monday: 9:00 a.m. – 7:00p.m.
  • Tuesday – Friday: 9:00 a.m. – 5:00 p.m.
  • The 1st Saturday of every month: 11:00 a.m. – 1:00 p.m.*

*We will not be open Saturday, July 3 in observance of Independence Day, and will be rescheduled to July 10