The City of Atlanta Department of Watershed Management Care and Conserve Plumbing Repair Program is a free plumbing repair service that helps you reduce your water bills by saving water and improving the health and comfort of your home.
Welcome to The City of Atlanta Department of Watershed Management’s Care and Conserve Plumbing Repair Program (CCPRP)! This program provides plumbing repairs and replace high-flow fixtures to City of Atlanta low-income households at no cost to the customer. These plumbing repairs help customers have access to sufficient and accessible water, sewer fixes to maintain household health, and assist with leaks that may lead to high water bills.
Before completing an application, please review the eligibility guidelines linked above. If you believe that you are eligible, then please complete the application and submit all forms and documents listed and linked below. The application, forms and documents can be submitted online, by email, by fax or in-person at the Southface office. For the quickest response, we recommend submitting your application online.
* Required form or document
* CCPRP Application
You can either submit the application online OR download the form, fill it out and scan, fax, email or mail it to Southface. For the quickest response, we recommend submitting your application online.
Submit the application online
Download the application
Affidavit Certifying Household Income Form
* Plumbing Assistance Declaration of Zero Income Form
Even if you have an income you are required to complete this form. Income earners please put your name at the top of the form and sign the bottom.
Release of Customer Information Authorization Form
Audio/Photo/Video/Media Release Form
Labor Wage Verification Forms
Wage verification currently not required, but is subject to change.
Available only from the Georgia Department of Labor. This form will list your employers and wages for the last 3-5 years.
Georgia Department of Labor Locations:
Atlanta Career Center
223 Courtland St. NE
Atlanta, GA 30303
OFF: (404) 232-4700
TTY: (404) 656-3101
Phoenix Boulevard Career Center
1630 Phoenix Boulevard
College Park, GA 30349
OFF: (678) 284-0200
TTY: (678) 284-5727
Completed Declaration of Zero Income Form
Every person including children must be listed on this document.
Current Social Security Award Letter
If you don’t have a copy of your award letter you can get a copy at the Social Security Office nearest you.
Social Security Administration
401 W Peachtree ST NW
Suite 2860 FLR 28
Atlanta, GA 30308
Social Security Administration
1415 Franklin Gateway SE
Marietta, GA 30067
Current Supplemental Security Income Award Letter
Available at the nearest Social Security Office:
VA Benefits Statement
Contact the VA to obtain a copy.
VA Atlanta Regional Benefit Office
1700 Clairmont Rd.
Decatur, GA 30033
Phone: (800) 827-1000
Please provide your three most recent pay stubs.
Please provide your three (3) most recent pay stubs.
Unemployment Insurance Statement
You can get a copy of your unemployment from the Georgia Department of Labor.
School Census Verification Report
Required for each school age child 18 and younger.
Available from the elementary and high schools.
Copy of Water Bill
Submit the three most recent bill cycle (cycles not months)payments in a row for eligibility.
Bill must be in the homeowner’s name.
If the person named on the bill is the deceased spouse of the applicant, please provide death certificate and marriage certificate.
A copy of the water bill is available at:
City of Atlanta Department of Watershed Management
72 Marietta St. NE
Atlanta, GA 30303
Proof of Ownership
Provide either the will or deed. Available on the Fulton County Board of Assessors website.
*Property must be in the name of the applicant.
Who is Southface?
Southface is a nonprofit agency whose mission is to promote sustainable homes, workplaces and communities through education, research, advocacy and technical assistance. Southface was chosen by the City of Atlanta Department of Watershed Management to administer the Care and Conserve Plumbing Repair Program (CCPRP) for those residing in and/or receiving water service from the City of Atlanta Council Department of Watershed Management.
Why are they offering plumbing repairs?
The goal of the Care and Conserve Plumbing Repair Program is to help low to moderate-income customers conserve water and reduce their water bills. This will be done by providing household plumbing repairs.
How do I know if I am eligible?
Please see the full list of eligibility requirements.
Who is given priority for the program?
Emergencies, seniors, veterans and disabled headed households receive priority.
Are there any out-of-pocket costs for me to participate in the program?
Is this a loan and will I have to pay any money back?
How do I apply?
The City of Atlanta Department of Watershed Management’s Care and Conserve Plumbing Repair Program has launched as of 4/23/21. To apply please:
You will be contacted after we review your application packet.
P. (404) 604-3614
F. (404) 872-5009
Hours of Operation
*We will not be open Saturday, July 3 in observance of Independence Day, and will be rescheduled to July 10