Our Policies

Southface inspires market based solutions at the nexus of the social, natural and built environments. Drawing on decades of experience defining the cutting edge of sustainability in the region, Southface connects consumers and industry to a resilient, restorative economy.


Enrollment: Students interested in taking a training at Southface can sign up online or contact us directly. Enrollment closes at noon (12 pm) the business day before each training. Successfully enrolled students will receive a confirmation email that contains details about the training, date, location, time, and any prerequisite information (if applicable).

Prerequisites: Some trainings require online prerequisite modules to be completed before the first day of class. For more specific information, please refer to specific course descriptions.

Attendance: Students must attend all class sessions to receive a certificate of completion.

Handbook: All participants receiving training at Southface should download and review the Student Handbook and Course Catalog, which contains all relevant policies and procedures.

Cancellation and Refund Policy: To cancel a course registration or request a refund, students should refer to the Southface Cancellation and Refund Policy. All cancellation and refund requests should be submitted in writing to courses@southface.org.

Refund Policy for Veterans: The school will refund the unused portion of prepaid tuition and fees on a pro rata basis. Any amount in excess of $10.00 for an enrollment or registration fee will also be prorated.

Progress: Standards of progress are typically based upon attendance, with students receiving a certificate of completion upon completion of the course. Specific courses have additional requirements and may incorporate written and performance evaluations. See course descriptions for additional details.

Conduct: Students are expected to come prepared and participate in class. Students are expected to behave with dignity and treat others with respect. This includes appropriate language, actions and attire. Instructors reserve the right to expel students for inappropriate conduct.

Training Confidentiality

Southface employees have the responsibility to comply with confidentiality rights of all training applicants or students. This includes all information obtained over the course of a training, including but not limited to personal identifiable information and test scores, which shall remain within the organization. Southface reserves the right to use the personal information collected for organizational mailing lists. This mailing list may be used to inform applicants or students of upcoming events and/or special promotions. Applicants and students have the option of opting out of the mailing list at any time. Regardless of whether an individual has opted out of the mailing list, Southface may contact the individual regarding important information related to an already purchased event. This may include important information such as an event cancellation, postponement, or relocation. It may also include a question or problem related to an order or payment. Southface members may also be contacted regarding annual membership renewals regardless of whether or not they have chosen to be included on the mailing list.

Southface will not sell or rent personally identifiable information to anyone. Southface may need to send personally identifiable information outside of the organization for reporting purposes such as for certification (e.g., sending scores to the Building Performance Institute) or for continuing education (e.g., sending student information to American Institute of Architects for credentialing maintenance). Southface may also send personal information to others when required to do so by law. All other requests for student information from outside entities will only be honored if Southface receives consent from the individual.  Southface may change this policy from time to time.  Any changes will be posted on www.southface.org.

Schedule and Holidays

Southface Trainings are offered all year round, please check our calendar for specific dates and times, including our holidays/special event schedules.

Typical daily training schedules are 9:00 am—5:00 pm with breaks in the morning, lunch, and afternoon.


Thu 09

Understanding Heat Transfer Webinar

April 9 @ 11:00 am - 12:00 pm
Tue 14

Air Movement Basics Webinar

April 14 @ 11:00 am - 12:00 pm
Thu 16

Moisture Managed Webinar

April 16 @ 11:00 am - 12:00 pm
Tue 21

Insulation Installation Information Webinar

April 21 @ 11:00 am - 12:00 pm

Your support enables Southface to launch and lead important initiatives across the sustainability spectrum—bold programs made possible through the generosity of our donors. Become a member today!


Southface promotes sustainable homes, workplaces and communities through education, research, advocacy and technical assistance.


Southface Energy Institute

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